Help Center
Getting Started
Download & Install
Download VideoTagger for your platform from the Download page. Run the installer and follow the on-screen instructions.
Create an Account
Sign up with your email address to start a free 30-day trial. No credit card required.
Add Your Videos
Open a folder containing your video files. VideoTagger will scan the folder and generate thumbnails automatically.
Start Tagging
Create custom tags and assign them to your videos. Use AI auto-tagging to let VideoTagger suggest tags based on video content.
System Requirements
macOS
- Apple Silicon (M1 or later)
- macOS 12 Monterey or later
- 4 GB RAM minimum
Windows
- Windows 10 or later (64-bit)
- 4 GB RAM minimum
- x64 processor
Troubleshooting
The app won't start after installation
On macOS, right-click the app and select "Open" if Gatekeeper blocks it. On Windows, you may need to click "More info" then "Run anyway" on the SmartScreen warning.
AI auto-tagging is slow or not working
AI processing runs locally on your device. Performance depends on your hardware. Ensure you have at least 4 GB of free RAM. Try closing other applications to free up resources.
Thumbnails are not generating
VideoTagger uses FFmpeg for thumbnail generation. If thumbnails fail, try re-scanning the folder from the app menu. Ensure your video files are not corrupted.
I can't sign in to my account
Check your email and password. If you forgot your password, use the "Forgot password" link on the sign-in page. If the problem persists, contact us.
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