Privacy Policy
Last updated: May 11, 2026
1. Introduction
UNVELL Inc. ("we", "us", "our") operates VideoTagger. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
2. Information We Collect
Account Information: Email address, password (hashed), industry, use case, and company name provided during registration. Subscription Information: Payment details are processed by Stripe and we do not store your credit card information. We store subscription status and billing dates. Anonymous Usage Statistics: A small set of app-health events (see section 8). You can opt out from in-app Settings. Profile Information: Industry, use case, and company name are collected optionally to improve our product.
3. Information We Do NOT Collect
Video Files: Your video files are never uploaded to our servers. All video processing, including AI auto-tagging, happens entirely on your local device. Video Metadata: Tags, file paths, and organizational data you create stay on your local device in a local SQLite database. Browsing Activity: We do not track your activity within the desktop application beyond the limited app-health events described in section 8.
4. How We Use Your Information
We use your information to: - Provide and maintain your account and subscription - Process payments through Stripe - Send important service notifications - Improve our product based on aggregated, anonymized usage patterns - Respond to support inquiries - Understand our user base for product development (industry and use case data)
5. Data Sharing
We do not sell your personal information. We share data only with: - Stripe: For payment processing - Firebase (Google): For authentication - Analytics services: Anonymized usage data only We may disclose information if required by law or to protect our rights.
6. Data Security
We implement industry-standard security measures to protect your data. Account authentication is handled through Firebase Authentication. Payment processing is handled by Stripe, a PCI-compliant payment processor. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to: - Access your personal data - Correct inaccurate data - Delete your account and associated data - Export your data - Opt out of non-essential communications - Opt out of anonymous usage statistics at any time from Settings → General → Privacy in the desktop app To exercise these rights, contact us at [email protected].
8. Anonymous Usage Statistics
VideoTagger sends a minimal set of app-health events to UNVELL servers so that we can monitor stability, platform compatibility, and overall usage. Events are batched and sent over HTTPS. The events sent are strictly limited to: - app_launch — app version, platform (darwin/win32/linux), and locale - app_active_ping — session duration, sent every 10 minutes while the app is open - app_quit — session duration - error_occurred — the error message with absolute file paths removed, plus a short hash of the stack trace - auth_state — whether sign-in succeeded, failed (with the Firebase failure code), or signed out We do not transmit video file names, file paths, tag contents, video content, raw stack traces, IP addresses retained beyond standard server logs, or any other personally identifiable information beyond an anonymous session ID and — when you are signed in — your account UID for support correlation. You can disable this collection at any time from Settings → General → Privacy in the desktop app. When disabled, no events are queued or sent.
9. Contact
For questions about this Privacy Policy, please contact us at [email protected] or through the Contact page on our website.